Knowledge Base

Identity Verification Policy

To comply with Know Your Customer (KYC) regulations and prevent misuse, we require identity verification for specific services.

What triggers verification?

  • Ordering services marked as requiring KYC verification.

Verification process:

  • Submit one government-issued photo ID (e.g., national ID, passport) and one proof of address document (e.g., utility bill, bank statement) through our online system.
  • Our support may contact you for additional documents if needed.

Consequences of not verifying:

  • Unverified accounts cannot access or manage provisioned services.
  • Ordered services are considered delivered even if inaccessible due to lack of verification.

Data security:

  • Your data is encrypted and disclosed only to local authorities when required.

Additional verification:

  • Local partners may require further verification for their services. Details will be provided in service descriptions.

Note: Timely response to verification requests is recommended to avoid service disruption.

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